Jollibee extends its ‘Alagang Jollibee’ promise to partner delivery riders


Jollibee has consistently delivered its Alagang Jollibee brand of customer service to ensure that it provides only the safest and highest quality of customer experience. And now, Jollibee is extending Alagang Jollibee to a vital group of people who continuously make life a tad bit easier—the ever-reliable delivery riders. They are the ones who move around and bring your food and other essentials and serve as the brand’s partner to reach more customers even amid quarantine restrictions.

To show appreciation for these hardworking riders, Jollibee goes the extra mile in thanking them by making sure they are also well cared for when they visit Jollibee stores. 

Jollibee recently launched initiatives for the convenience and comfort of its partner riders, which are anchored on the values of Alagang Jollibee. Free water refills are offered, and a free regular-sized iced tea is also available upon request when they pick up orders at the store. This way, they can enjoy some refreshments before they go back on the road to bring the joy of Jollibee meals to customers.

Select Jollibee stores also provide phone charging stations so riders can make sure they can continue fulfilling transactions throughout the day. There are also stores that equip its crew with speakers and lapels for safer and more efficient coordination with riders when dispatching orders. 

“We appreciate the hard work and effort of our partner delivery riders as we continue to bring our customers’ favorite Jollibee meals safely and conveniently. As part of our Alagang Jollibee promise, we want to do our part in helping them carry out their tasks while on the road. They have played a key role in bringing joy especially during this pandemic and we hope to do the same for them,” said Arline B. Adeva, AVP and Head of Brand PR, Engagement and Digital Marketing of Jollibee. 

Jollibee will continue to roll out the above-mentioned initiatives for riders in more stores nationwide. 

Late last year, Jollibee also participated in Grab Philippines’ “Araw ng Tagapaghatid” and Foodpanda’s “Ka-Panda Day” initiatives for their respective riders by giving out limited food coupons as a way of giving thanks for their service. More than 36,000 GrabFood riders and 50,000 Foodpanda riders received a free Jolly Spaghetti coupon, which they claimed in participating stores for a specific period.

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