ePLDT, a leading provider of digital business solutions in the Philippines, has unveiled its newest innovation—the ePLDT Operations Center (eOC). Designed to help enterprises strengthen their cybersecurity posture and ensure seamless IT management, the new platform integrates two powerful functions: cybersecurity expertise from ePLDT’s Security Operations Center and IT monitoring capabilities from its Managed Operations Center (MOC).
By combining these two essential services, eOC provides businesses with a more comprehensive, resilient, and efficient IT ecosystem. It ensures that critical operations are continuously protected while empowering enterprises to focus on growth without worrying about security breaches or system downtime.
A Proactive Approach to Cybersecurity and IT
With the rise of digital transformation and the shift to remote work, companies are more vulnerable than ever to cyber threats and operational disruptions. eOC addresses these challenges by offering globally aligned practices, adaptive platforms, and access to top-notch experts.
Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups, emphasized the company’s commitment:
“Enterprises are safeguarded because ePLDT is also obsessive-compulsive in providing only the best services for our customers. eOC brings together all your needs in an affordable package designed especially for your business.”
The Security Operations Center-as-a-Service (SOCaaS) continuously monitors and analyzes potential cyberattacks. With round-the-clock visibility, AI-driven detection, and quick response capabilities, SOCaaS helps prevent threats from spreading and minimizes potential damage.
Meanwhile, the Managed Operations Center focuses on IT uptime management and monitoring. Using AI and threshold-based prevention, it ensures that critical systems remain operational. From incident resolution and vendor management to performance reporting and expert recommendations, MOC offers businesses peace of mind and simplified IT oversight.
Simplifying Complexities for Enterprises
Beyond proactive monitoring, eOC also provides problem management, change management, and knowledge management services, all backed by customer-specific Service Level Agreements (SLAs).
According to Nico Alcoseba, VP & Head of ICT Business for PLDT Enterprise:
“The complex business landscape requires sophisticated and customized solutions, and eOC combats issues related to security threats, downtime, and even costly investments. This is in line with ePLDT’s goal of simplifying the complexities of IT for businesses.”
Elevating Business Resilience
With cybersecurity threats growing more sophisticated and IT systems becoming more complex, enterprises need an all-in-one solution that ensures stability and security. ePLDT’s eOC answers this demand, giving organizations the confidence to embrace digital transformation while staying protected and operational.